Does the institution participate?
Before visiting an institution, check whether they participate in the eduroam service. A map of participating institutions throughout the UK is available on the JANET website.
The interactive map shows each participating institution, with instructions for accessing the eduroam service, as well information on the type and location of access points, the type of service they support, and the procedure.
Your username and password
You should use your Courtauld.ac.uk account details to logon to eduroam.
PLEASE DO NOT GIVE YOUR EDUROAM DETAILS OUT OR USE THEM ON DEVICES THAT ARE NOT YOURS.
What can you access?
Courtauld staff and students using eduroam at another institution should have access to Office 365 applications such as email, Teams etc. Please note, however, that the institution you are visiting may restrict your ability to access certain internet features.
Test you can connect before travelling
Before travelling to another site to use eduroam, we advise that you test your device connects to the eduroam signal. It can be complex to setup initially, so we have created installers to help you
Download the installer
Run the installer and accept the “AddTrust External CA Root” certificate as part of the installation process.
For assistance using eduroam, please contact the IT Service Desk. If possible, please be ready to provide the following information:
- The platform and operation system (OS) you are running (the specific version of the laptop)
- The specific MAC address of the device
- Whether eduroam is / was working for someone else nearby.
- Whether you have performed any recent security or software updates (some updates can affect wireless connections)
- The anti-virus software you are running (any device firewall configurations would also be useful, if known).